Castle Jackpot Review

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With a distinctly medieval flavour, Castle Jackpot offers an array of online slots, table games and jackpots to any lords and ladies who wish to try their luck in a more chivalrous setting. The quirky theme of knights and maidens provides a fun Ye Olde accompaniment as you peruse a veritable kingdom of opportunities to win. But is it all a Castle Jackpot scam? In this review we explore the entire realm, from bingo to bonuses, to test the legitimacy of what’s on offer.

🥇 Castle Jackpot	Castle Jackpot
⭐Rating	3.0 / 5.0
🎲 Total number of games	350+
💻 Software provider	NetEnt, IGT, Microgaming, Evolution Gaming
🎁 Welcome Bonus	–
⚖️Regulation	UK Gambling Commission
🏆 Castle Jackpot	Play Here!

Full T&Cs apply. 18+. New players only. Eligibility restrictions apply. www.begambleaware.org.

So is it merely a superficially pleasing site or one with the depth to go along with the pretty presentation? Given that the games are supplied by industry heavyweights like NetEnt, IGT and Micogaming, this is an online casino that can provide a playing experience worthy of the name. Any Castle Jackpot casino review must also point out that the site holds a full licence from the UKGC.

Overview of Our Experiences

Navigating the Castle Jackpot website is simplicity itself. The layout is very user-friendly and, combined with the humorous presentation, makes for an enjoyable time. Whatever type of game you’re looking for, it’s easy to find and get playing.

Aside from the functional format and affable aesthetics, once you are in the cut and thrust of casino gaming you’re pretty spoilt for choice. 350 games might not sound like much compared to some competitors, but these are provided by a wide variety of suppliers: NetEnt, IGT, Microgaming, Evolution Gaming, Realistic Games, Blueprint Gaming, Eyecon, Scientific Games, Bally, iSoftBet and many others.

As far as welcomes go, 25 featured games await you on the homepage and from there it’s just a few clicks to the slots, jackpots, live casino, table games and instant playing. There’s no muss, no fuss and getting started is as swift as a blow from Excalibur.

The payment options are paltry, especially when compared to other sites, but this actually makes for a simpler, more reliable banking procedure. Visa and Mastercard are bywords for trustworthiness at this stage so if anything, the lack of choice in this area provides customer reassurance. Nonetheless, this is unlikely to appeal to many players given that most online casinos offer a PayPal option.

In terms of customer service, things are a little more complicated. On the one hand, there is an excellent support team available via live chat 7 days a week from 8am to 12am. On the other, there is no telephone helpline, so if you prefer to get your issue sorted over the phone then you are out of luck. Nonetheless, with the Customer Support Team, and an email address for further troubleshooting, the site does have a few strings to its bow in this area.

Castle Jackpot: Scam or Not?

With a licence from the UK Gambling Commission that is up to date and active, it is clear that Castle Jackpot is definitely not a scam. The site is cleared to engage in Bingo, Casino games, General Betting Standard Real Events, as well as Pool betting. The Gambling Commission is an eminent authority in betting regulation, so the safest practices are ensured.

Castle Jackpot has never been sanctioned, and this speaks to its legitimacy as a casino. While the UK Gambling Commission did see fit to penalise the company in May 2018 for various failures – misleading adverts, marketing material sent to customers who had opted out, not returning funds to those who had closed their accounts – the resultant fine was paid and issues were rectified to the UKGC’s satisfaction.

Given that it is connected to a plethora of providers, this is certainly no Castle Jackpot scam. NetEnt, IGT, Microgaming, Evolution Gaming et al would not supply games if there were any hint of impropriety, as this could adversely affect their reputations. Furthermore, many players rate this operator among the top IGT casinos online.

Playing is perfectly secure in the United Kingdom and the Republic of Ireland, however there are restrictions when it comes to other countries. For a full list of those affected it is best to read the Terms and Conditions, as there are many jurisdictions named, but notable examples include the United States, Australia, India, Germany, France, China, Nigeria, Brazil and Russia.

Overview of the Offers from Castle Jackpot

From slot favourites provided by the likes of NetEnt and iSoftBet, to the popular live games supplied by Evolution Gaming, there is a lot to choose from. The casino delivers a fiefdom rich in opportunity and possibility, via its slots, jackpots, live casino, tables, bingo rooms and instant games.

The Website of Castle Jackpot

Online Casino

Without question, the number of games on offer is superior at many other online casinos. However, if slots are your thing, then you won’t be disappointed; there are over 340 different games, most of which feature demo play thereby allowing the new user to gain familiarity with the ins and outs of each game before betting for real. The collection is broad, engaging, and should appeal to any slots fan.

If table games are more your thing, then there are over 20 such titles to tickle your fancy. Half of these are of the poker variety, while the rest are made up of seven roulette games, two blackjack games and a Three-Card-Brag game. There’s enough there to whet the appetite, although it would doubtless be improved by the addition of a few more options, such as a wider array of blackjack and poker variants, or a Mah-jong game.

Speaking of which, the live dealer online casino does feature a baccarat game in its collection, along with three blackjack games, two roulette games and a poker game. That is a miserly amount, truth be told, particularly given that these games are provided by NetEnt and Evolution Gaming – two of the industry’s heavy-hitters. Information on minimum and maximum bets and games return to players rates (RTPs) can be found easily here which we appreciate.

Castle Jackpot Bonus: Check Out the Offer

This is not so impressive compared to other online casino bonus offers, but is still fairly generous. Once you make your first deposit, Castle Jackpot will match it 100% so long as the amount is between £10 and £50. There is a 40-times wagering requirement, though on the flip-side there are 30 days with which to take advantage of the offer. Not all games count towards the bonus, however.

Those that don’t are Fortunes of Sparta, Gonzo’s Quest, Bruce Lee, Three-Card-Brag, as well as all live casino and roulette variants. All video blackjack games contribute towards 5% of the wagering requirements, while video poker and hi-lo gambler count towards 10%. There are also seven games that count towards 50% of the requirements, namely the classic Thunderstruck II, Bust the Bank, Lucky Leprechaun, Immortal Romance, Guns ‘N’ Roses, Wizard of Oz: Ruby Slippers, and Fairytale Legends: Hansel & Gretel. To make the most of the Castle Jackpot bonus it’s best to stick to the slots as the other games will, at the very minimum, double the wagering requirements.

There is also a £10 Welcome Bonus for new members upon registration, prior to making a deposit. Such a no deposit bonus is very rare, but does come with a catch. It carries a hefty 99x wagering requirement, and if no deposit is ever made by the player then the maximum withdrawal from the account is £50. Still, it’s a nice gesture, and one which provides further temptation to join the medieval milieu!

That welcome bonus also expires after 7 days, and as with the first deposit promotion, not all games contribute to the wagering requirements. When wagering bonus funds, there is also a maximum bet of £5. All in all, our Castle Jackpot review found the terms and conditions to be pretty standard stuff, and while the bonuses seem small they are nonetheless enticing.

Deposits and Payouts at the Casino

Castle Jackpot features fewer payment options than other online casinos, but these are among the safest and most secure methods available. With Visa and Mastercard, you can rest assured that you are in good hands, and when making a deposit the process is both reliable and swift. We would love to see this casino offering more payment options in the near future to increase accessibility.

Payment Options at Castle Jackpot

Deposit options	Visa, Mastercard
Minimum deposit	£10
Fees	None
Accepted currency	GBP
Payout options	Visa, MasterCard

Withdrawals take 7 days at most to process. You are advised to allow at least 24 hours for the transfer, but this is often speedier on weekdays. It is not possible to withdraw bonus funds until you have met the wagering requirements, which is fair enough. The minimum withdrawal is £10, so if your balance is anywhere south of that then you’ll need to make a deposit to release the funds.

Security and Regulation

Licenced by the British government’s gambling authority, the UK Gambling Commission, Castle Jackpot is perfectly safe and not a scam. Furthermore, it is attached to responsible gambling bodies such as GamCare and Gamble Aware, so clearly this is a trustworthy outfit. The option to self-exclude if so desired is available to all players as well.

Castle Jackpot looks to have taken its responsibility to its members very seriously and has made every effort to ensure that you are playing on a transparent and honest site. To that end, it has also made all financial interactions as secure as possible, using the latest SSL encryption technology.

Customer Support

It is best to avail of the live chat helpline when contacting the Customer Support Team, as this is the easiest way to resolve any issues that arise. Although not a 24/7 service, which is far from ideal, they are on hand from 8am to 12am, 7 days a week, so those who require assistance never have to wait too long to talk with a member of staff. These are knowledgeable, informative, conscientious and professional individuals who are eager to help you with any queries, questions or complaints.

If you prefer to contact Castle Jackpot via email, the address given on the site is verifications@castlejackpot.co.uk. Though this is generally to be used for sending ID or other documents relating to verification, you can be sure that any message sent to this address will be answered and dealt with by customer service.

As for answering the more mundane or run-of-the-mill queries, there is an FAQ section provided. This comprehensive collection of questions and answers is your first port of call should you run into any obstacles and can really help explain the finer points of the casino as a whole. The FAQ deals with most standard issues regarding your account, deposits and withdrawals, bonuses, identification and technical issues.

The only major downside is the absence of any phone number on which to call the casino, a significant problem if you are the sort that prefers to speak directly with customer service. However, for all others this is a minor quibble, as the regularly-available live chat, email contact and FAQ section are sufficient. Overall the service is better than most including the poor service at some Jumpman Gaming sites like 123 Spins or another here.

Usability of Castle Jackpot

Catching the eye with its unique theme, Castle Jackpot also has a streamlined functionality that makes life easy for the new player and veteran user alike. The pleasing medieval backdrop, with castles, trees and scrolls, is not only nice to look at but provides a highly immersive setting for the games. Consistent language is used across the site to emphasise this, with players addressed as knights, squires, ladies and maidens.

The layout is simple but effective, welcoming you with immediate access to 25 featured games on the homepage. Various other gaming options are tabulated too, so that all the available games can be seen within a few clicks; slots, jackpots, live casino, table games and instant win are the types listed. If you have a specific game in mind, you can use the handy search function. The log in and join now buttons are also easy to find, located in the top right corner of the homepage.

Furthermore, information relating to games, promotions, jackpots, bingo, responsible gaming, help and the blog are easily accessible via links at the top of the site. All in all, this is an online casino as functional as is it attractive, but there are plenty of other great online casinos out there if this one is not for you.

Castle Jackpot App: Slots as Sharp as Swords

As you would expect, the mobile casino is designed and formatted somewhat differently to suit handheld devices. The Castle Jackpot app is available to download on both Android and iOS, coming with a large number of the games available on the website.

All of the promotions and bonuses are present, and the app operates seamlessly whether on tablets or smartphones. Likewise, the games are quick to load regardless of network used, be it 3G, 4G or WiFi connection. The existence of a downloadable app is increasingly rare, as most casinos simply optimise their sites for mobile rather than require you to download anything.

Castle Jackpot Review Conclusion: Well Able to Thrust & Parry

Overall, Castle Jackpot is a pleasing casino with a lot to offer the novice and a fair amount to tickle the fancy of the more experienced among us. If you want to immerse yourself in a world of crowns and castles, lords and ladies, swords and shields, then this is definitely the place for you.

Holding all the required licencing from the relevant authorities and boasting more game suppliers than you can shake a jousting stick at, this is no Castle Jackpot scam. While there are essentially only two ways of making withdrawals and deposits, these methods are quick, reliable and safe to use. Customer service is easy to get in touch with to assuage any other worries, although a direct telephone option would improve this immeasurably. As our Castle Jackpot review has shown, the game selection, while impressive in terms of slots, could do with the addition of a few more types of table game. Functionality is strong across the board, with both the desktop site and mobile app feeling intuitive and easy-to-use. All in all, it is definitely worth a look for its creative theming and ease of access, albeit perhaps in need of a few more arrows in the quiver.

Scams.info

Nicholas Crouch

Chief Editor at Scams.info

Our Chief Editor brings with him an extensive background that spans decades. Known for crafting captivating casino and sports betting content, Nicholas began his journey into the world of gambling with football pools, and he now enjoys the excitement of high variance slots and curating engaging content for our site.  

I've learned that when creating gambling content, knowledge offers an edge, but ultimately, it's about the enjoyment and sharing my honest expertise with others.