Roxy Palace Review

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London-based Roxy Palace is an online casino that was founded in 2002. It remains a relatively small company, with a player base of just 230,000 worldwide, but it was acquired by the much larger 32Red group in 2015.

🥇 Evaluated casino	Roxy Palace
⭐Rating	4.5 / 5.0
🎲 🎲 Total number of games	Over 200
💻 💻 Software provider	Microgaming
🎁 🎁 Welcome Bonus	N.A.
⚖️⚖ Regulation	UKGC
🏆 Join Roxy Palace	Play Here!

Full T&Cs apply. 18+. New players only. Eligibility restrictions apply. www.begambleaware.org.

In this Roxy Palace review, we’ll examine what exactly this online casino has to offer and provide an impartial analysis of whether Roxy Palace is safe to use and provides a good gaming experience to players. The British company is licensed by both the UK Gambling Commission and the Gibraltar Gambling Commission, provides its services in seven different languages and offers over 230 games.

Overview of Our Experiences

Roxy Palace focuses on casino and live casino products, all of which come from leading software providers, Microgaming, with a vast range of games available, including video slots, roulette and blackjack titles. Popular Microgaming titles available at the site include the Jurassic World, Lost Vegas and Halloween slot games.

Roxy Palace is well-known for its selection of high-limit table games that you can find at many other casinos. For instance, our Fun Casino review includes more details about some really intriguing games for high rollers. Other than that, Roxy Palace has an excellent VIP club for regular players.

What’s more, it offers impressive 24/7 customer support through its live chat function, while a telephone help service is also available to players. The online casino also offers more than 10 virtual roulette games, over 20 blackjack variants, and more than 10 types of live casino games – of which, multiple tables are available at any one time.

While the product offering at Roxy Palace casino isn’t huge, what it does do, it does well – and provides players with a well-rounded customer experience. The company also provides an excellent mobile experience to players, so much so that as of June 2015, 42% of the site’s revenues came from mobile.

Roxy Palace Check: Scam or Not?

An important consideration to make for players before signing up, though, is whether Roxy Palace is a scam or not. But with gambling licences from both the UK Gambling Commission and Gibraltar equivalent, it’s safe to say that this is a legitimate casino enterprise. What’s more, the use of Microgaming software is a further trust symbol for the British online casino, as this highly reputable software provider wouldn’t offer its products on a scam casino.

To ensure a fair playing experience, Roxy Palace makes use of random number generators (RNGs) on virtual games to ensure a truly random and fair outcome. RNGs are required on such games in order to obtain a licence from the UKGC and guarantee that games can’t be manipulated to ensure the player has a transparent chance of winning.

There are a vast range of trusted payment methods also available to make deposits and withdrawals at Roxy Palace, providing further security to the player. Payment methods at Roxy Palace include Visa Electron, Maestro, Skrill, paysafecard, Neteller and PayPal – amongst many others.

Overview of the Offers from Roxy Palace

There is a great selection of casino games available from Roxy Palace, with over 230 titles available to play from leading software provider Microgaming. As well as a vast range of video slot games, there is also numerous roulette and blackjack games available – included some with high table limits. As well as virtual table games, players can also enjoy an immersive experience with the live casino which features real-life croupiers.

Microgaming are well-known for producing top quality casino games, and especially for the premium quality of their game graphics, as well as innovative gaming features and bonus rounds. The software providers are also market leaders when it comes to live casino products.

The Website of Roxy Palace

Online Casino

Over 230 game titles from Microgaming are available at Roxy Casino, most of which come in the form of video slots. Indeed, Roxy Palace’s range of video slot games include many famous names, such as the Playboy Online Slot, Emporer of the Sea, Jurassic World, Highlander and Lost Vegas. These games provide players with an exciting game experience and boasts loads of fun features and bonus rounds which can trigger big wins. As well as the regular slot games, players can also go for truly huge prizes with 15 jackpot games available, including Mega Moolah, Jackpot Deuces and Treasure Nile. Such jackpots can be won with any stake at any time by players, hence the great appeal that they have.

The big draw for Roxy Palace casino though is undoubtedly its table game casino products, especially roulette and blackjack. In total, there are 12 roulette games available at Roxy Casino, including the many variants of European Roulette, American Roulette and French Roulette, as well as innovative games such as Double Ball Roulette, Speed Roulette and High Limit Roulette, amongst others. With blackjack, meanwhile, there are even more variants, win an incredible 26 blackjack games available to players, including Spanish Blackjack, Hi-Lo 13 European Blackjack, Vegas Single Deck Blackjack, Vegas Strip Blackjack, Multi-Hand Blackjack and Blackjack Bonanza.

Live Casino

But for players who prefer a more authentic casino experience, there are 14 live casino games also available to play at Roxy Palace. These games feature real-life dealers who appear on players screens via a live stream from a remote casino. Players can then bet on games using the interactive elements on the game, while the dealers manage the game. Live casino games can also provide a much more social experience as players are able to interact via the chat function with the dealers.

Live casino games available at Roxy Palace include Blackjack, Roulette, Baccarat, Dream Catcher, London Roulette, Double Ball Roulette, Speed Roulette, Baccarat Squeeze, Casino Hold’em, Caribbean Stud Poker, French Roulette Gold, Immersive Roulette, Auto Roulette, Ultimate Texas Hold’em and 3 Card Poker.

Roxy Palace Casino Bonus: Check Out the Offer

A generous Roxy Palace bonus is offered to new players at the online casino and is broken up over a player’s first two deposits.

The first part of the welcome bonus is available after a player has registered at the casino, and they will be given a 100% bonus up to £100 with their first deposit (which must be made within 72 hours after registering), but only when the deposit is made via debit card or by PayPal. So, if you deposit £100 after registering, you’ll also receive a £100 bonus from Roxy Palace to use. Additonally, you can get 50 free spins along with your welcome bonus, with with 10 spins being awarded every 24 hours after your registration.

While the bonus amount is quite generous in comparison to other online casinos, you need to be aware that these bonus funds are subject to a 50x wagering requirement. This means that you must play through the value of your bonus funds 50 times before you can withdraw it as cash. So, for example, if you have a £10 bonus, you would need to spend £500 of bonus funds before you can withdraw it as cash – this is quite a high wagering requirement, and means that you are only likely to see your bonus turned into real cash if you manage to land a very large prize which you can use to meet the wagering requirements.

Another important stipulation to note is that bonus funds can only be used with seven days of them being awarded. This is again a very short period of time, so you need to use them quickly. On the plus side though, bonus funds can be used on any games at Roxy Palace casino, so this is a very flexible casino bonus to use.

But Roxy Palace isn’t one of those casinos that offers a welcome bonus but nothing to existing players. Indeed, it rewards its loyal players in multiple ways. Various promotions are always running at the online casino, so that players have extra chances to win via prize draws or free spins giveaways and the like. But the majority of bonuses are given to those who sign up to the VIP Club (which can be accessed in the top navigation bar of the site). As part of the VIP club, you will receive exclusive rewards and promotions, as well as bonuses and the chance to attend special events if you wish.

Deposit and Payout at the Casino

Roxy Palace has an extensive range of deposit methods, but not quite as many withdrawal methods. However, these are also secure with a minimum amount set at £10 for deposits – which is better than most casinos who often set higher minimum amounts.

Deposit methods at Roxy Palace include PayPal, Neteller, Astropay, Banklink, Bank Transfer, Sofort, Visa Electron, Maestro, Diners Club Card, Trustpay, Payz, eKonto, Eps, Euteller, GiroPay, iDeal, Instadebit, Lobanet, Moneta, Web Money Nordea, paysafecard, POLi, Qiwi, Safetypay and Skrill. With the exception of Bank Transfer (which takes five to seven days), all deposit methods are instant.

Withdrawal methods aren’t quite so extensive at Roxy Palace and take five to seven days to be processed. Players are able to withdraw via Banklink, Bank Transfer, Visa Electron, Payz, Eps, Euteller, Instadebit, Maestro, Neteller, PayPal, Safetypay, Skrill, Sofort and WebMoney – so while not as plentiful as the deposit methods, there is still plenty of ways for customers to withdraw their funds from Roxy Palace.

Security and Regulation

One of the key components to the level of trust and security that Roxy Palace offers is that is licensed both by the UK Gambling Commission and the Gibraltar Gambling Commission. In order to obtain at UKGC licence, an online operator must meet some stringent criteria to ensure that it will provide a fair and safe playing area for customers.

As part of these conditions, casinos much use random number generators (RNGs) on virtual games, be clear about the return to player (RTP) rates on all games. Furthermore, online casinos must show that they are capable of offering their services, have sufficient financial backing, not have any criminal links and show that they are responsible gambling operators who will not take exploit vulnerable players. Furthermore, they must also prove that they hold players fund in separate accounts to operating funds, ensuring that should the casino go bankrupt, players funds won’t be affected.

Roxy Palace also secures player data by using 128-bit encryptions for all data transfers over the intenet, while it is also approved by eCogra, as it publishes monthly reports showing the percentage of payouts to players, which is audited independently to ensure they are offering a fair experience to players.

Customer Support

Customer service at Roxy Palace is excellent, with 24/7 support available to customers via its responsive and friendly live chat functionality. Furthermore, for players who prefer to speak in-person with someone, UK players can call freephone number 0800 051 8938 to talk to a representative in person.

The live chat function can be found by hovering over the “Help” button in the website header, before scrolling down to “Contact Us”, on this page you will find a Live Chat button, which you can press in order to get in touch with a customer service representative. Response times are very good with this function, and it is a very easy, stress-free way of resolving any issues you may have encountered.

Usability of the Online Casino

Roxy Palace is a very easy online casino to get to grips with, as it offers a simple yet clear navigation through the site. A search bar also enables you to quickly find a game wherever you are on the website too. Plus, if you’re looking for information, you’ll typically find what your looking for in the top navigation bar that runs across the website.

Roxy Palace App: Many Different Slots

When it comes to mobile experience, Roxy Palace are one of the best. They offer a huge range of mobile-friendly games – including most of their biggest titles – which can be played via your mobile browser or by downloading the Roxy Palace app. Indeed, by June 2015, no less than 42% of the casino’s revenue came from mobile, so they are well aware of how important it is to provide a mobile-friendly experience.

Conclusion: Online Casino with Great Customer Support

Roxy Palace is a devoted operator that offers some excellent titles from Microgaming, with a vast number of video slots, roulette, blackjack and live casino games available. Plus, with licences from both the UKGC and Gibraltar, it is a completely secure and safe place to play.

A £100 welcome bonus is available to new players, while Roxy Palace casino also provides an excellent mobile experience and market-leading 24/7 customer support via its live chat function, meaning that players can enjoy a very good online casino experience.

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Nicholas Crouch

Chief Editor at Scams.info

Our Chief Editor brings with him an extensive background that spans decades. Known for crafting captivating casino and sports betting content, Nicholas began his journey into the world of gambling with football pools, and he now enjoys the excitement of high variance slots and curating engaging content for our site.  

I've learned that when creating gambling content, knowledge offers an edge, but ultimately, it's about the enjoyment and sharing my honest expertise with others.