BetRegal Review

In 2017, The Regal Group launched the casino and sports betting site BetRegal.com as its flagship product. Regulated throughout Europe and the United Kingdom, the gambling platform aims to attract bettors and players by offering them better odds. Instead of just enticing people with massive bonuses and offers of freebies, BetRegal aimed to provide players with an actually-better gambling experience. To this effect, the slogan of sportsbook is when “you win, we win,” saying that it is “excited and glad” when players and bettors win on the site. 

🥇 BetRegal	BetRegal
⭐Rating	2.0 / 5.0
⚽ Sports Betting	1,000+ Markets
💻 Live Betting	Huge Array of In-Play Events
🎁 Welcome Bonus	Bet £10 Get £10
⚖️Regulation	UK Gambling Commission
🏆 BetRegal	Play Here!

Full T&Cs Apply. 18+ New customers only. Min deposit €10. Max one €10 free bet. Min turnover €15. Qualifying bets must be placed at odds of 1/1 (2.00) or greater. Paid as bonus token with min 4/5 (1.80) odds req. Skrill, Neteller & PayPal not eligible.

The bookies website states that the brand is now owned by ASG Technologies LTD., a company which is based in the British Virgin Islands. It is unclear if ASG Technologies purchased the brand from The Regal Group or if ASG Technologies is the parent company of The Regal Group.

When the betting site launched, it was a white label partner of iGaming company EveryMatrix, though its current gaming offerings and its platform are powered by Aspire Global International, a Maltese company.  In the United Kingdom, however, BetRegal’s games are powered by AG Communications Limited, which is also a company based in Malta. 

Overview of Our Experiences

In BetRegal, you’ll find your one-stop shop for both online casino gaming as well as sports betting. Whether you want to spin the slots and cross your fingers for a jackpot or use your sporting knowledge to place some smart bets on your favourite teams, sports, and competitions, you can do just that. Unlike other online casinos that also offer sports betting, BetRegal hasn’t skimped on the quality of either side of its business. It prides itself on the experience of its players – regardless of how they are spending money or using its gaming platform.

Although the online bookmaker has only existed for a short while, it has worked to establish itself as a worthy competitor to other online casinos and betting sites in the field. Instead of offering savings and bonuses, BetRegal wants the gambling experience to be pleasant for its players and so it has tried to focus on that instead. It is committed to “fair play” and recognises that it has the opportunity to help its players and users “recognise its dreams.” The bookie also says that it wants people to “enjoy” themselves and “free” their minds” at all times, which is a lofty and ambitious goal for just one gaming platform.

BetRegal: Scam or Not?

We can confirm a BetRegal scam isn’t possible (as long as your on the official site). This is because the online casino and sports betting platform is fully licensed in both the United Kingdom and in Europe. Aspire Global International, which powers BetRegal’s platform and games outside of the UK, is a fully licensed company under Malta Gaming Authority. Meanwhile, in the UK, where the betting platform is operated by AG Communications Limited, it is licensed and regulated by the UKGC

Both the Maltese gambling authority and the United Kingdom Gambling Commission have strict rules and regulations that all licensees must follow. They must follow these rules before they get a licence (in order to receive a licence) and thereafter in order to keep that licence. These rules include player safety, security and the gambling site must not be a scam, either. As such, this means that the companies behind BetRegal are acting as they should. Aspire Global International also has a decent track record, as BetRegal is not the only betting brand it works with. Other casino and betting sites include the Regent Play, the Mr. Play, the LuckLand, and the Magic Red Casino.

Overview of the Offers from BetRegal

BetRegal prides itself on the quality of the experience that it provides to players. The relatively young site seems to be born out of the fact that other online casinos and sports betting providers were not doing what they should and were, in fact, providing a sub-par level of entertainment. As such, BetRegal and the companies behind the brand have worked incredibly hard to provide an entertaining and accessible platform that works for players. But, with this said, BetRegal is still able to provide some offers and bonuses for its players. The platform recognizes that the experience that players have when they are playing its casino games or placing (and, even winning) the bets they’ve placed on various sporting events is paramount to their enjoyment. However, it also recognizes that being able to save money, win extra money or even place bets or get spins on slot games for free is also a pretty big deal to some of its players and users.

While its offers aren’t quite as lucrative or as headline-worthy as some of the offers and bonuses presented by its competitors, there are still some pretty great deals that people can get their hands on. 

The Website of BetRegal

Online Casino

As an online casino, BetRegal offers a fantastic selection of games. Overall, there are 794 games to play in the online casino and these are available on its website 24 hours a day, 7 days a week. This is similar to the likes of LeoVegas or LuckLand which also offer around 700 games. There are several categories of casino games too. This includes video slot games (by far the largest category on the platform), classic (more slot games with a throwback vibe and traditional genres and themes), casino games (including blackjack and roulette games), and there are even scratch card games. The site also features tabs for new and featured games, to help you choose a game out of the many hundreds on offer.

The operator’s titles include Microgaming casino games as well as games from NetEnt. As such, you can expect to play all of the most popular online casino games around.

For example, Starburst, the cosmic, sci-fi styled slot game that sees you burst differently coloured gems and stars to win the jackpot is one of BetRegal’s featured titles. Another choice game is ThunderStruck 2, the slot game which uses Norse lore to really up the atmosphere. And then there’s the adventurous slot game that is Jungle Jim which whisks players away to a remote, dense, jungle location. This is just the tip of the iceberg on the games that you have access to on the BetRegal casino.

Sports Betting

This BetRegal review also covers the site’s exceptional sports betting offering. In fact, there’s a sweltering amount of sports that you can bet on here. Some choice selections include football, basketball, American football, horse racing, handball, rugby league, rugby union, speedway, and even winter sports such as giant slalom are available to be bet on.

That’s not all, though, as BetRegal even allows its users to place bets on esports (electronic sports), which are competitions that feature video games instead of traditional, physical sports. All of the big gaming titles are present. For example, you could place a bet on the outcome of Counter-Strike: Global Offensive, Dota 2, Overwatch (including Overwatch Contenders), and Rainbow Six Siege. Various competitions within esports, as well as various regions (China and International), are available.

At any given moment, BetRegal offers hundreds of games and match-ups for you to bet on. If you have a favourite sport or are looking to follow a new one, then chances are you’ll find it on this site. For more options, check out our list of the top trustworthy sports betting platforms.

BetRegal Bonus: Check Out the Offer

Despite not focusing on bonuses and offers, there  still a BetRegal bonus available to new and returning customers. Below is a brief explanation of the BetRegal bonus offer.

On the online casino side of things, BetRegal offers a great deal. For new customers only, there’s a welcome bonus that will give you a 100% match bonus of your deposit up to £250. The minimum deposit for this offer is £10, but if you deposit between £10 and £250, the operator will match it, essentially giving you free money with which you can gamble with. It’s not the biggest best online casino welcome bonus we’ve seen, but it is better than nothing.

BetRegal also sometimes hosts themed, timed promotional events. During the Christmas 2018 period, players could get free spins, bonuses and even (potentially) an iPhone X if they scored big on its slots. On the sports betting side of things, BetRegal will give new customers a free £20 bonus to bet with when they deposit £20. Only one person is able to redeem this offer per household, it explains in the terms and conditions.

Deposit and Payout at the Betting Site

A big draw to any online casino is how easy players are able to spend money and start playing games or placing bets and how easy they are then able to withdraw their winnings. In terms of ease of use, BetRegal is a bit of a mixed bag.

On the one hand, it offers several ways for you to place deposits or make payouts. Some of its supported deposit methods include Visa Electron, bank transfer, Neteller, Skrill, Instadebit, and Wire Transfer. For all of the deposit methods other than Wire Transfer, deposits are instant. It would be nice to see PayPal included on the list. Withdrawal times and methods also vary. You can make withdrawals using debit card and banks, just to name a few, but Zimpler, EuTeller and some of the other deposit methods aren’t supported. There’s also a big difference in how long it takes to complete withdrawals, as with debit cards, it can take between 6 to 8 days, while with Neteller it takes just 3. 

Some BetRegal users have also complained about the platform’s documentation requirement which means that players must offer documentation before a withdrawal can go ahead. Players say that BetRegal has requested that this documentation be notarized by a lawyer or solicitor, a process which can cost money and therefore isn’t worth it for smaller amounts of winnings.

Payment Options of BetRegal
Deposit options:	Skrill, bank transfer, euteller, sofort banking, Trustly, Skrill 1-Tap, Neteller, Payz, Wire Transfer, paysafecard, Instadebit, Fast bank transfer
Minimum deposit:	£10
Fees:	n/a
Accepted currency:	£/€/AU$/KR /$/C$
Payout options:	Skrill, bank transfer, euteller, sofort banking, Trustly, Skrill 1-Tap, Neteller, Payz, Wire Transfer, Instadebit

Security and Regulation

The sportsbook is a fully licensed operator under the jurisdictions and regulations of the Maltese and UK gambling authorities and is thus not a BetRegal scam. In order to receive and maintain these licenses, the UK bookmaker has to take the appropriate care when it comes to keeping its players and users safe and secure. This means that it will have to ensure that your data is protected as well as your safety. BetRegal also supports programs such as BeGambleAware which encourage those who have difficulties with gambling-related issues to seek help. It also provides support for problem gamblers. That BetRegal supports such an organisation is a sign that it takes players’ well-being seriously.

In addition to this, the site uses various technology to ensure that your money (and your other personal data) is kept safe and sound. On its website, it explains that it uses the latest 128-bit Secure Socket Layer (SSL) encryption technology as well as the latest firewall (the name of the firewall was not disclosed) in order to keep sensitive data private and out of the wrong hands. In addition to keeping data confidential, the sportsbook doesn’t share its users’ information with other organisations for commercial purposes either.

Customer Support

If you need help or assistance with BetRegal, including its platform, its online games, its sports betting, making deposits, withdrawals or anything else then are several ways that you can get in contact. 

Players can send an email directly to the bookmaker’s support staff through the contact form on the website, or they can use the live chat feature to speak to someone right away. The support team is available from between 6AM GMT until 11PM GMT and this is available 7 days a week. Additionally, if users would prefer to use the phone, then they can call BetRegal at 02033189367. The bookie also prides itself on the C.A.R.E. (Customers Are Really Everything!) system which means that it is ready to answer any questions or concerns that customers have. 

But, despite this, users have expressed unhappiness with the company’s support, saying that the responses that they received were less than helpful. The issues with the customer support staff are numerous, suggesting that this is an area that the site needs to work on.

Usability of the Online Bookmaker

The BetRegal online betting site is fairly easy to navigate. At the top of the website, you can easily see tabs for either the sports betting or casino areas of the site. There is also a tab for promotions, as the bookie wants you to know how you can save money or get more from your gaming experience, which is a good sign.

Once on the online betting page itself, you can get to your favourite game category at the touch of a button. The categories for featured games, new games, classic games, scratch cards, and video slots are all displayed right at the top of the page. 

Overall, the site is basic but well-designed and it performs as it should. You can also quickly navigate to the help section, the contact section and find out more about BetRegal’s policies and services by using the links at the bottom of the page. 

Does BetRegal Have a Mobile App?

For the millions of people who prefer to access their favourite online casino games on the go, it will be disappointing to learn that there is no BetRegal app. While many of its competitors have succeeded with their online casino apps, it seems that BetRegal is not yet ready to enter the fray. This could be due to the fact that the online casino site is relatively new, so this could be something that its parent company is working on.

In the meantime, it does offer a fairly intuitive mobile site. It allows players to load their mobile internet browsers and log-in to their player accounts before playing many of the games that they know, love, or just feel like testing out. Plenty would prefer to play these games in a dedicated mobile app, optimized for their device, but the mobile website seems to work as it should.

Conclusion: A Reasonable Variety of Games, But Customer Service Needs Work

BetRegal is an up and coming online gambling and sports betting platform that has a lot to offer customers. For such a young site, it has a brilliant choice of games that even manages to compete other online casinos. It has also struck up partnerships with some of the leading iGaming developers meaning that the games on offer are of superior quality as well.

The fact that players can also pause their online gaming sessions and place some bets on sports matches is also a bonus. The site makes it easy to just switch between tabs and gambling types with just a few clicks.

What hurts the online bookmaker, however, is its customer service. One of the biggest selling points of a casino is the ability to get access to your money and through unclear information on the website or just customer confusion, it seems that many players are having difficulty in making withdrawals. Moreover, the customer support team isn’t doing a good enough job of remedying these complaints, showing that while it has made a good start, customer support is one area the site really needs to improve in order to get a better score in our BetRegal review.

Scams.info

Nicholas Crouch

Chief Editor at Scams.info

Our Chief Editor brings with him an extensive background that spans decades. Known for crafting captivating casino and sports betting content, Nicholas began his journey into the world of gambling with football pools, and he now enjoys the excitement of high variance slots and curating engaging content for our site.  

I've learned that when creating gambling content, knowledge offers an edge, but ultimately, it's about the enjoyment and sharing my honest expertise with others.