bet-at-home Review

Please note: This bookmaker currently doesn’t accept players from the UK. Please choose an alternative from our best sports betting sites. 

Having been founded way back in 1999, bet-at-home is now one of the veterans of the online gambling industry. The company is headquartered in Düsseldorf, Germany, but also has offices in Austria, Malta and Gibraltar. Their website is far from a simple betting site, as it also offers a huge online casino and virtual games.

🥇 bet-at-home	bet-at-home
⭐Rating	3.0 / 5.0
🎲 Total number of games	147
💻 Software provider	NetEnt
🎁 Welcome Bonus	N/A
⚖️Regulation	UK Gambling Commission
🏆 bet-at-home	Play Here!

Full T&Cs apply. 18+. New players only. Eligibility restrictions apply. www.begambleaware.org.

As of June 2018, the company employs 299 staff and has over five million registered customers. The company has had many high-profile football sponsorship deals with this likes of Red Bull Salzburg, Austria Vienna, Hertha Berlin, Borussia Mönchengladbach, St Pauli and RCD Mallorca. It has also sponsored events in other sports like tennis, handball and ice hockey, establishing itself as one of the most recognisable brands in Europe.

This website is fully licensed by the UK Gambling Commission and the Malta Gaming Authority, so players can be rest-assured that this isn’t a scam site. In this bet-at-home review, we’ll take a deeper look at the site, with a particularly focus on its promotions, mobile experience, security and payment methods.

Overview of Our Experiences

In terms of its product offering, bet-at-home has all the bases seemingly covered, with comprehensive sports, in-play, e-sports, casino and virtual products available. The site is also quite different in appearance compared to its competitors and has a similar visual aesthetic to that of a news site.

The site’s online casino, admittedly, leaves something to be desired with only 147 games available to play. The majority of its games are provided by reputable software company NetEnt, though, so you can at least be assured of a good quality selection.

Rather bizarrely, bet-at-home doesn’t offer a welcome bonus or any promotions to players at the time of writing. This is goes very much against the flow of other casinos and sportsbooks who throw offers at players left, right and centre, at the hope of the player registering and staying with the company.

On the plus side, the site does get some of the basics right, with customer support available 24/7 through live chat, while customers can also get in touch via phone (calls may be charged) or email. This is a website you can trust though, as it is licensed and regulated by both the UK Gambling Commission and Malta Gaming Authority.

bet-at-home Check: Scam or Not?

As previously mentioned, this site is licensed by both the United Kingdom Gambling Commission and the Malta Gaming Authority (amongst others), so you can be sure that bet-at-home isn’t a scam site. The casino games are also provided by NetEnt, another reputable company that makes use of RNGs (random number generators) in order to produce the result of games, meaning they can’t be manipulated by the software provider nor the website itself, ensuring players of a truly fair and random outcome on every spin.

What’s more, bet-at-home is also publicly traded on the Frankfurt Stock Exchange, which shows that it is a legitimate company and requires a certain level of transparency. The casino section is also very clear about the return-to-player (RTP) rates on all of its casino games, and even has a page on the website devoted to this.

The site also makes use of secure and trusted payment methods for all customer transactions, playing an extra level of security to players funds. These payment methods include Visa, MasterCard, Skrill, Neteller and Paysafecard, amongst others. All of it is a guarantee that a bet-at-home scam is hardly possible.

Overview of the Offers from bet-at-home

A very broad range of products are available to play on bet-at-home, with players able to bet on sports (both pre-match and in-play), as well stake on e-sports, play casino games and bet on virtual games, like virtual football, basketball and tennis. All games available to play at bet-at-home are come from trusted and secure software providers.

The Website of bet-at-home

Online Casino

Somewhat disappointingly, despite offering a vast range of products on its site, bet-at-home hasn’t given a lot of love to its online casino, with only 147 games available to play at the time of writing. On the plus side, these games are mostly provided by the highly-esteemed software provider, NetEnt, meaning players get access to some of the world’s most popular slot games like Starburst, Blood Suckers, Twin Spin, Football Champions Cup, Berryburst, Planet of the Apes and Gonzo’s Quest.

The online casino section is well organised, though, with games categories into different sections such as slots, table games, jackpots and more. Players can also sort through games based on features and prizes, as well as use the search tool.

One big area of growth in the industry in recent years has been in live casinos and bet-at-home has not ignored this, providing over 10 live casino games through NetEnt Live. These games include multiple variants of blackjack and roulette, with the games typically ran by very nice dealers.

Sports Betting

While the bet-at-home casino might not get much love, the same can’t be said for its sportsbooks, which offers markets on over 40 sports, ranging from football and boxing to sailing, chess and video games like League of Legends.

The sports section has thousands of pre-match and outright markets available to bet on, with the site very content-focussed and providing lots of information and betting guides on the upcoming events. A live betting section also has thousands of in-play markets for players, although it should be noted that this section is quite overwhelming with lots of information, unlike more modern sports betting sites which opt for a cleaner, more minimalist approach.

No bet-at-home Bonus

Quite shockingly for a company of its stature, there is no bet-at-home bonus on offer… at all. There’s no casino bonus, no sports bonus, no welcome bonus… nothing. There aren’t even promotions advertised on the site to new or existing players. Indeed, the site’s promotions tab just shows a list of the big winners on the site. This hasn’t always been the case on this site though, so we’ll keep tabs on whether bet-at-home reintroduces a welcome bonus, or any kind of bonus, in the future.

The lack of offers is especially surprising for the casino and games section, as having the best online casino sign up bonus is normally the main way to attract new players to the site. It seems hard to see what would attract new players to play on this betting site, as it doesn’t have any real unique selling points.

In terms of what this betting site brings to the table then, you’re looking at quite a limited collection 149 slot and table games, and a good level of company trust. While bet-at-home isn’t on the biggest sites in the UK, the site is one of the biggest online bookmakers across German-speaking countries as well as much of Eastern Europe.

Deposit and Payout at the Online Bookmaker

One of the big trust factors of this online sportsbook and casino is the payment methods it has available. Deposits can be made using Visa, MasterCard, EuroCard, Diners Club, Trustly, Skrill, Skrill 1-Tap, Online Direct Deposit by Skrill, Neteller, Paysafecard, Bank Transfer, Voucher or iDeal by Skrill. All of these deposit methods work immediately, apart from Bank Transfers which may take up to three days. Most methods have a minimum deposit amount of £10, apart from Paysafecard which has a minimum of £5, while Bank Transfers and Vouchers have no lower limit. Unfortunately, bet-at-home is not among the top PayPal casinos.

Payment Options at bet-at-home

Deposit options	Trustly, Skrill, Skrill 1-Tap, Online Direct Deposit by Skrill, Neteller, Paysafecard, Bank Transfer, Voucher, iDeal by Skrill
Minimum deposit	£10
Fees	None
Accepted currency	EUR, GBP
Payout options	Bank Transfer, Skrill, Neteller, Trustly, Paysafecard, Voucher

Withdrawals are quite similar, and can be made via Bank Transfer, Skrill, Neteller, Trustly, Paysafecard and Voucher. Players need to be aware of this as this is the most common depositing method and players are usually required to withdraw using the same method that they deposited by.

There are no minimum withdrawal amounts on Skrill, Neteller, Trustly and Paysafecard, and there is no lower limit with bank transfer. Debit cards also take two to three days to process, but other methods (excluding Bank Transfer) are instant.

On the up side, there is no transaction fees when depositing and normally not when withdrawing. The exception is that your first three Bank Transfer and Trustly withdrawals per month are free, but you may be charged up to £5 for any more. Likewise, your first two Skrill withdrawals are free per month, but more will be charged.

Security and Regulation

The most important consideration to make when evaluating when a betting site is safe to play at is looking at the gambling licences it has been granted. In the case of bet-at-home, it passes this test with flying colours by boasting licences from both the Malta Gaming Authority and the UK Gambling Commission.

As well as this, the site is also certified by eCOGRA, meaning that all of its game selection use RNGs (random number generators) to product outcomes – this means that neither the software provider nor the operator in question can alter or manipulate any single spin and therefore provides players with a truly fair and random result. SSL encryption technology is also used on this website to ensure that player data and funds are kept secure and safe from hackers.

This website also promotes responsible gambling and easily enables players to set deposit, wagering and loss limits from their account section, as well as self-exclude either temporarily or permanently. Furthermore, the site also includes contact details to GamCare and Gamblers Anonymous should a player wish to speak about their gambling habits.

Customer Support

One of the perks of gambling at a big name company like bet-at-home is that they have the capability to provide a strong customer support network. This is certainly the case here, with live chat function available 24/7 form the contact tab on the left-hand side of the page. The site also offers phone, email and even fax support, with devoted phonelines and emails for both sports and casino.

Under the contact tab, you’ll also find an extensive FAQ section which should enable you to find answers for most questions that you may have. There’s no doubt that bet-at-home really thrives when it comes to customer support.

Usability of the Betting Site

It must be said that the bet-at-home online betting site – and indeed the site in general – feels dated, indeed it wouldn’t surprise me if the side hasn’t been updated from the original design it launched with in 1999. The desktop site is clumpy and not very responsive. For example, if you resize your browser, the site merely adds scroll bars rather than adjust to the new size.

Fortunately, the company has invested in a separate mobile site which is much more user-friendly. Indeed, it would actually be an upgrade to the desktop site if this also made use of the mobile version. Finding your way around the mobile site is very easy, as is moving between products and finding bets and games.

No bet-at-home App

While there are traces of a bet-at-home app on the web, this no longer seems to be available. However, this is no great problem as the mobile browser version of the site is very good – indeed much better than the desktop site. For players who prefer to use mobile casino apps this may prove disappointing, but a devoted mobile app shouldn’t be near the top of bet-at-home’s priority list right now.

Conclusion: Experienced Sportsbook and Online Casino

This bet-at-home review made us feel like this online bookmaker have rested on the laurels and taken their foot off the gas. What was once one of the leading online gambling sites now feels dated and lacking in appeal for new customers. The desktop site needs updating and the lack of any bonuses or promotions is befuddling. This may explain why the share price of bet-at-home more than halved recently.

On the plus side, there remains a good range of services available, as well as plenty of interesting content and betting guides. Customer support is also excellent at bet-at-home. The site is safe to use and certainly isn’t a scam, but bet-at-home is definitely an example of faded glory.

Scams.info

Alfred Holland

Casino & Payment Editor at Scams.info

Alfie, hailing from a small town, had his horizons expanded when he set off to uni in the city. There he stumbled upon online casinos, marveling at how well the casino atmosphere transitioned to his laptop. He enjoys putting money on his beloved team Liverpool, but his one true love remains live casino games. 

My favourite part of the job is getting to help others discover online casinos and imparting any wisdom that I can.